We are committed to making your shopping experience as smooth as possible. This Shipping Policy explains how orders for our Hair Clips are processed and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.
2. Shipping Time
After your order has been processed and shipped, delivery times may vary depending on the destination and shipping method selected at checkout.
Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.
Delays may occur due to customs processing, weather, carrier disruptions, holidays, or other circumstances beyond our reasonable control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
4. Order Tracking
When tracking information is available, we may provide a tracking number or tracking link by email.
Please allow some time for tracking information to become active after the order has been shipped.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at service@vaultmeadow.com.
We may request your order number, tracking information, and photographs of any visible damage so that we can investigate the issue and determine an appropriate solution.
7. Customs and Import Duties
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country’s regulations.
Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, taxes, or import fees.
8. Delivery Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, or other unforeseen events.
We will nevertheless make reasonable efforts to assist you when delivery problems occur.
9. Contact Us
If you have questions about shipping or your order, please contact us:
Email: service@vaultmeadow.com