We want you to be satisfied with your purchase. If you are not completely satisfied with your Hair Clip order, please review the following return and refund guidelines.
1. Return Eligibility
We generally accept returns when:
- The item is unused and in its original condition
- The item is returned with its original packaging, where applicable
- The item is not damaged, altered, or visibly worn
- The return request is submitted within 30 days of delivery
For hygiene and safety reasons, certain hair accessories may not be eligible for return if they have been worn or used.
2. Items That Cannot Be Returned
Returns may not be accepted for:
- Used or worn Hair Clips
- Items damaged after delivery due to improper use or handling
- Items that have been altered or modified
- Items without required original packaging
- Final-sale or non-returnable items clearly identified at the time of purchase
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
3. Damaged or Incorrect Items
Please contact us as soon as possible if you receive:
- A damaged item
- A defective item
- The wrong product
- An item missing from your order
Please provide your order number and, where appropriate, clear photographs showing the issue. We will review the information and work with you to determine the appropriate solution.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution.
4. How to Request a Return
To request a return, please contact us at:
Email: service@vaultmeadow.com
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos of the item if they are relevant to the request
Please do not send products back before receiving return instructions from our customer service team.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your payment provider or financial institution to reflect the refund in your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be available, such as when:
- An item has signs of use
- The item is damaged due to customer handling
- The returned product is missing part of its original packaging or contents
The amount of any partial refund will depend on the condition of the returned item.
8. Exchanges
If you receive a defective or incorrect item, please contact us before returning it. Where appropriate and available, we may arrange a replacement.
For standard returns, exchanges may depend on product availability.
9. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, please first check your bank or payment account.
If the refund still does not appear after the normal processing period, please contact us at service@vaultmeadow.com, and we will assist you.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@vaultmeadow.com.
We will try to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible, and you may need to follow the return procedure.
11. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer service team:
Email: service@vaultmeadow.com
We are happy to help with your order and work toward a fair resolution.